Service 03
Performance Consulting
Start with the metric that is moving in the wrong direction, then work backwards to the cause.
Who this is for
- Business unit leaders accountable for a number that is not moving
- HR business partners asked for training when the cause may be elsewhere
- Quality and operations teams holding a performance gap they cannot close
What we hear
“We trained the team twice and the numbers did not move.”
“We do not know whether this is a skill problem or a process problem.”
“Every manager rates competence differently, so the data is not comparable.”
What the engagement delivers
- Performance diagnostics
- Competency framework development
- Workforce capability assessments
- Learning effectiveness evaluation
How it runs
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1
Diagnose
We start with the business problem and the evidence around it, not with a solution.
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2
Design
The intervention is built against the gap the diagnosis found, and nothing else.
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3
Deliver
Delivered in the language, format and rhythm the organization actually works in.
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4
Measure
Measured against the metric that justified the work in the first place.
What changes
- A clear read on whether the gap is skill, process, incentive or information
- One competency language the whole organization rates against
- Evidence you can take to a board, not a satisfaction score